Payments
Prices and currencies displayed at checkout are final. AGM does not charge extra transaction fees. Different payment ways may have different extra cost charged by your bank or card/account providers. Please contact your bank or card issuer or account provider regarding any fees incurred.
Payments on www.agmmobile.com are handled by PayPal and transmitted using the Secure Sockets Layer protocol (SSL) with 2048-bit encryption powered by shopify. AGM does not store or have access to your payment details.
Cancellations
AGM makes every effort to supply the Products you have paid for. In some situations, however, we will need to cancel your order. The situations include but not limited in (1) the item is no longer in stock; (2) the item is no longer being produced; (3) there is a price fluctuation; or (4) a Third Party notifies AGM that cancellation is necessary. If this is the case, AGM will cancel your order, notify you of the cancellation, and timely refund the money. Unless the case involves violations of applicable national law, refund of the money you have paid toward an order will be the extent of AGM liability to you for a cancelled order.
Warranty Policy
AGM products purchased on www.agmmobile.com come with a limited warranty of one (1) year starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, software, consumable items, or accessories, even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.
The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (invoice), model and serial number of the Product, and photo evidence of the Product’s defects to AGM AFTERSALES or contact service@agmmobile.com for a support if you are from regions outside of Europe and Russia.
AGM or AGM service partners may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new AGM product.
The limited warranty does not cover:
-Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid incorrectly, sand, or dirt; unusual physical, electrical or electromechanical stress. Scratches, dents and cosmetic damage.
-Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
-Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
-Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not approved by AGM.
-Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not approved by AGM.
-Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
-Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the Product.
-Products not purchased from www.agmmobile.com (We recommend you to contact the seller for support).
-Repair conducted by un-official repair centers.
-Please contact AGM service partners for enquiries regarding Limited Warranty. Or contact service@agmmobile.com for support.
Return and Replacement Policy
AGM products are made to the highest standards and undergo rigorous testing. For the products with manufacturing problems(no faut of constomer), you may request a return within 15 calendar days of delivery. Once we approve your request and receive the returned Product, we will give you a refund based on products using conditions.
Return Shipping
AGM will only pay for return shipping if an item is defective due to manufacturer reason (no fault of customer). The item must be within its AGM return policy. The reimbursement of return shipping cost paid by customer will be processed through the online channels provided by AGM.
1. Return shipping costs may be deducted from your refund depending on the reason for return(i.e. a return initiated for a defective product that powers on and works properly upon inspection).
2. Purchase of items, please keep the original package for at least 30 days within the return policy period in case any return or replacement request.
Return requests made outside of the 15-day period will not be accepted. We may also choose not to accept returns in the event of:
Events beyond Reasonable Control
Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control.
No Waiver
We retain the right to take action at any time in the event of failure to comply with these terms.
Disclaimer
We are not liable for any loss or damages that may arise from using our services.
Changes
We reserve the right to update this document at any time without prior notification.
This document was last updated on Nov 20, 2020.